![]() ![]() I'm frustrated by Blizzard's process or policy. I have tried the suggested steps but they didn't work. This article is unclear or poorly written. Please check any which apply: This information isn't relevant to my issue. Sorry to hear that! We'd like to know what's wrong. Please rate the following from a scale of 1 to 5 stars: This article is easy to find. Did you find this article helpful? Yes No. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete. ![]() ![]() Windows Mac Windows Close open Blizzard programs. Deleting this folder will not affect your game data and may resolve issues caused by outdated files. A corrupted cache folder can cause issues with some Blizzard games.
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